Returns Policy

We handle returns for damaged, incorrect, or quality-related grocery items with a process designed for fast resolution and fair review.

Returns Policy

Please review this page carefully before placing orders or using account features on FreshMart.

What Can Be Returned

Items delivered in damaged condition, leaking packaging, or visibly spoiled quality can be reported for review.
Products that do not match your confirmed order, including the wrong item, missing units, or incorrect pack size, are eligible for correction.
Non-perishable sealed items may be considered for return if they remain unopened and the request is made promptly after delivery.

Items Usually Not Eligible

Fresh produce, dairy, frozen goods, and bakery items are generally not returnable once accepted unless there is a quality issue.
Opened consumables, partially used household goods, and items damaged after delivery are not eligible for refund or replacement.
Promotional bundles, discounted clearance products, and free giveaway items may be excluded unless the delivered product is defective or incorrect.

How To Request A Return

Report the issue as soon as possible through your order record or customer support so we can review it while delivery details are still fresh.
Share the order number, item name, and a short explanation of the issue. Photos of damaged or spoiled products help speed up approval.
Once reviewed, we may approve a refund, store credit, or replacement depending on the item category and stock availability.

Refunds And Replacements

Approved refunds are typically processed back to the original payment method or issued as store credit where applicable.
For cash-on-delivery orders, eligible adjustments may be issued as wallet credit, voucher value, or another supported refund channel.
Replacement requests depend on stock availability and delivery coverage at the time the claim is approved.

Important Conditions

FreshMart may decline claims when item condition cannot be reasonably verified, when the report is delayed excessively, or when misuse is evident.
Delivery charges, convenience fees, or promotional discounts may be adjusted when a partial order refund is issued.
This policy may be updated as operational, category, or payment requirements change.